IRMA INSIGHTS PTE. LTD.

Headquartered in Singapore, ARK Insights (Thailand) is a pioneer specializing in Contact Center Outsourcing. In today's dynamic digital landscape, exceptional customer experience (CX) is a critical differentiator for businesses striving to build lasting relationships with their clients. As a premier Systems Integrator (SI) and Technology provider, we specialize in delivering cutting-edge solutions in CX, AI Automation, Business Process Outsourcing (BPO), and Cybersecurity. Our comprehensive offerings empower organizations to transform their customer interactions, streamline operations, enhance security, and drive growth.

IRMA-Insights is a leading provider of IT and security solutions, specializing in omni-channel solutions for enterprises in the ASEAN Plus region. With a team of experienced professionals from Singtel/Telecoms Equipment, IRMA offers comprehensive consultation, design, and management services for IT and security projects. Their portfolio includes projects for major clients such as Fullerton Hotel, Pan Pacific Hotel & Resort, Intercontinental Hotel Group, and ACE American Fire and Marine Insurance. IRMA also recently launched its Contact Center Division, focusing on insurance acquisition, renewal, retention, customer care, and back of house activities in Singapore, Thailand, and Taiwan.